Job Title: Ecommerce Manager
Company Overview
Pepper Home is a dynamic and rapidly growing home furnishings brand committed to providing exceptional products to our customers. With a focus on product innovation and an unparalleled customer experience, we strive to be the go-to source for high-quality and sustainably made custom furniture and decor.
Position Overview
At Pepper, we’re building a thoughtful, design-forward home brand—and our digital experience is central to that vision. We’re looking for an Ecommerce Manager to lead both the analytics and product development of our site end-to-end, owning how we measure, build, and continuously improve the customer experience. This role is ideal for someone with a strong product and data background who is ready to own the full site experience.
Responsibilities:
- Own the end-to-end ecommerce experience, including product development, site roadmap, and ongoing optimization
- Translate business and customer needs into clear product requirements and partner with engineering and design team to execute
- Lead site-wide analytics, including KPI definition, dashboarding, and performance analysis
- Drive A/B testing and experimentation across key site flows to improve conversion, engagement, and revenue
- Analyze the customer journey to identify friction points and inform product and UX improvements
- Partner cross-functionally with Marketing, Finance, and Product Development, and report regularly to the COO on performance, insights, and priorities
Qualifications:
- 5+ years of experience in ecommerce, product management, or digital analytics, ideally within a DTC or consumer brand
- Strong product management experience, with the ability to define requirements and work closely with engineering teams
- Highly data-driven, with hands-on experience in Google Analytics, Looker, or similar tools
- Experience with A/B testing and conversion rate optimization strategies
- Strong cross-functional collaborator with the ability to connect site performance to broader business goals
- Excellent communication and organizational skills, with a high level of ownership and ability to operate in a fast-paced environment
Additional Details:
- Full-time, hybrid position in NYC
- Hybrid schedule: 3 in-office days per week
- Salary range: $95,000-$125,000 (based on experience and skillset)
- Benefits package: health benefits, paid parental leave, generous PTO, and employee discounts
- Opportunities for professional development and career advancement within the company
- Fun, fast-paced and collaborative work environment
Pepper Home is proud to be an Equal Opportunity Employer. We celebrate individuality and are committed to creating an inclusive environment for all employees.
