Qualifications
Minimum Education & Experience:
- Bachelor’s degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.
- 3+ years of experience in website management, digital accessibility, UX design, or content strategy.
Required Knowledge, Skills, and Qualifications (NSQs):
- Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.
- Experience with Adobe Experience Manager (AEM) and website governance practices.
- Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).
- Strong understanding of user-centered design and plain language principles.
Preferred Qualifications:
- Accessibility certifications (e.g., CPACC, WAS, or equivalent).
- Experience working in government, public sector, or large enterprise environments.
- Experience supporting intranet platforms and external public-facing websites.
Competencies
- Customer Focus – Ensures digital services meet the needs of diverse users, including individuals with disabilities.
- Communicates Effectively – Clearly conveys accessibility standards and content guidance to stakeholders.
- Manages Complexity – Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.
- Drives Results – Implements timely accessibility improvements and content enhancements.
- Instills Trust – Demonstrates accountability in ensuring compliance and equitable access to information.
Knowledge
- ADA and WCAG 2.1 accessibility standards and guidelines
- Web content management systems and digital publishing workflows
- User experience (UX) and information architecture principles
- Plain language and inclusive content design practices
- Accessibility testing methodologies and tools
Skills
- Accessibility auditing and remediation
- Content editing and optimization for the web
- UX evaluation and usability testing
- Graphic design with accessibility considerations
- Stakeholder training and facilitation
Abilities
- Ability to identify and resolve accessibility barriers in digital content
- Ability to translate technical standards into practical guidance
- Ability to manage multiple projects and priorities in a part-time capacity
- Ability to collaborate across cross-functional teams
- Ability to analyze data and user feedback to inform improvements
Tools & Equipment
- Accessibility testing tools (e.g., WAVE, Axe, Siteimprove)
- Content Management Systems (CMS) platforms
- Web analytics tools (e.g., Google Analytics)
- Design tools (e.g., Adobe Creative Suite, Figma)
- Microsoft Office/collaboration tools (Teams, SharePoint)
Pay: $68.00 per hour
Ability to Commute:
- Nashville, TN 37243 (Required)
Work Location: In person
