Network Adjusters is seeking an experienced Claims Supervisor to join our third-party administrative insurance handling team. As a Claims Supervisor, you will play a critical role in our claims department, overseeing the entire claims process in a fast-paced environment to ensure all compliance and service guidelines are met. You will oversee a team of adjusters who specialize in handling Commercial Business Auto, General Liability, and First Party Property, ensuring each member of your team is properly investigating, documenting, and resolving their assigned claims. You will offer guidance and support to staff on claims-related technical matters and oversee adherence to department protocols and expectations when dealing with first-party and third-party claims. You will strive to exceed customer service benchmarks, take charge of continued education, and nurture the growth of your team, actively contributing to their career advancement.
This role provides an opportunity to continuously develop talented claims handlers to further their knowledge and your career as a supervisor.
About the Role
Claims Supervisors oversee the full lifecycle of claims handling while ensuring compliance, service standards, and industry best practices are consistently met. In this role, you will hire, onboard, train, and develop a team of adjusters specializing in property damage and bodily injury claims, providing both strategic and technical guidance throughout the claims process.
You will play a key role in maintaining departmental protocols, supporting complex claim resolution, and delivering strong customer service outcomes for carriers, clients, and internal stakeholders. This is a desk-based role.
Qualifications
- Minimum of one year experience in Insurance Claim Supervision/Management
- Experience handling and managing BI and PD in General Liability or Auto Liability
- Strong leadership skills, with ability to motivate and develop a team
- Superior working knowledge of case law, statutes, and procedures impacting the handling and value of claims
- Ability to prioritize workload and handle multiple tasks
- Analytical and problem-solving abilities, with a keen attention to detail
- Desire to work in a fast-paced environment
- Excellent evaluation and strategic skills required
- Strong claim negotiation skills
- Proficient in MS Office Suite and other business-related software
- Polished and professional written and verbal communication skills
- Bachelor's degree in a relevant field or equivalent work experience
Responsibilities
- Supervise a Team: Manage a team of claims adjusters, providing guidance, training, and support to ensure high-quality claim assessments and exceptional customer service
- Coverage Analysis: Examine claim forms, policies, and other records to determine insurance coverage
- Claims Processing: Oversee the entire claims process, including the evaluation of damages, determination of loss, settlement negotiations and resolution, while ensuring all compliance regulations are adhered to
- Quality Assurance: Implement and monitor quality control measures (Best Practices) to ensure accurate and consistent claims handling in compliance with company guidelines and industry standards
- Customer Service: Collaborate with carriers, attorneys, claimants, and internal policyholders to address inquiries, resolve disputes, and ensure a positive claims experience
- Performance Metrics: Track and analyze key performance metrics to identify areas for improvement, set performance targets, and implement strategies to meet or exceed goals
- Reporting: Generate and present regular reports to senior management and clients, highlighting department performance, trends, and areas for improvement
- Compliance: Stay current with industry regulations and best claims practices to ensure that claims processes are compliant with all legal requirements
Compensation & Benefits
- Salary: $85,000 - 125,000+ annually (based on licensure, certifications, and experience)
- Training, development, and career growth opportunities
- 401(k) with company match and retirement planning
- Paid time off and company-paid holidays
- Comprehensive medical, dental, and vision insurance
- Flexible Spending Account (FSA)
- Company-paid life insurance and long-term disability
- Supplemental life insurance and optional short-term disability
- Strong work/family and employee assistance programs
- Employee referral program
Locations
đź“Ť Denver, CO
There are no remote or hybrid opportunities for this position.
About Network Adjusters
Founded in 1958, Network Adjusters has built a reputation as a leading provider of insurance claims administration and independent adjusting services. Serving the insurance industry for nearly seven decades, Network Adjusters, Inc. brings together the best elements of third-party claims administration and independent adjusting services. From our primary offices in New York and Denver, to our national network of experts, our superior experience and ongoing training are the keys to successfully managing our clients claims and handling specialized insurance needs. All our Claim Directors have extensive backgrounds working with major insurance carriers, giving us a thorough understanding of factors critical claims handling. It all adds up to measurable results—the proof is in our extensive track record of settled claims and unmatched recovery abilities.
