Employee Benefits Account Manager
Department: Service Operations
FLSA Status: Exempt
Location: In office required – Dallas, TX
Reports to: Director of Account Management
About the Role
Supersure is building a modern, high growth agency that treats insurance and benefits like an operating system, not a paperwork grind. This Account Manager role is for experienced benefits pros who can run independently and also help build the service foundation as we scale.
You will own a book of SMB employee benefits clients end-to-end, including employer strategy and employee level support. You’ll work in a team that is tech enabled, execution obsessed, and committed to never letting “this is how we’ve always done it” slow us down. If you want to be early in something that’s growing fast, where your fingerprints will be on how the agency operates, this is that seat.
Compensation & Benefits
- Base Salary: $85k–$125k (depending on experience) + 2.5% commission on renewed business
- Healthcare: 100% employer-paid premiums
- 401k: Eligible on first payroll, with 4% company match
Perks: $60/month cell phone stipend, company-paid parking, public transportation reimbursement program, 13 holidays (12 observed + 1 floating)
What You’ll Do
- Own the client relationship end-to-end for a portfolio of SMB benefits clients, acting as the primary day to day partner for employers and their employees.
- Lead renewals and open enrollment with a “never auto renew” mindset, ensuring each client gets a proactive review and clear recommendations.
- Provide employee level support including eligibility changes, enrollment troubleshooting, claims support navigation, and benefits questions with empathy and precision.
- Drive compliant, clean execution across ACA, ERISA, COBRA administration coordination, and related benefits processes, escalating appropriately when needed.
- Coordinate with TPAs, carriers, and vendors to resolve issues quickly and deliver a consistent experience.
- Operate in build mode: help create, document, and refine workflows, templates, and service standards as the agency scales, and give direct feedback on what breaks and what fixes it.
- Use technology as a force multiplier: leverage benefits platforms and modern tools to reduce manual work, improve accuracy, and keep clients informed.
- Partner cross functionally with placement, producers, and operations leadership to improve handoffs, retention, and client outcomes.
Required Qualifications
- 4+ years of employee benefits account management or client service experience in an agency, brokerage, carrier, or TPA environment.
- Strong working knowledge of group health plus ancillary lines (dental, vision, life, disability, voluntary), and the operational realities of servicing these plans year-round.
- Demonstrated experience owning renewals and open enrollment cycles with high accountability for deadlines and client communication.
- Practical understanding of ACA, ERISA, COBRA, and benefits compliance workflows, including when and how to involve specialists.
- Comfortable owning employee level interactions, including claims support navigation and day to day troubleshooting.
- Tech savvy and unafraid of modern systems, able to learn new tools quickly and use them consistently (benefits platforms such as Employee Navigator or similar).
- Builder mentality: evidence you can operate without perfect process, improve what you inherit, and help create structure that scales.
- Practical understanding of how commissions work in an agency environment and why clean documentation impacts downstream financial reporting, even if you are not responsible for designing the commission or accounting processes.
- Highly proficient with Microsoft Office tools such as PowerPoint, Excel, and Word, consistently leveraging them to analyze data, and communicate insights effectively.
- Life & Health license required.
- Must be based in Dallas, TX area and able to work in-office in the North Dallas area.
Preferred Qualifications
- Experience supporting a fast growing team or agency where processes were evolving and you helped improve how work gets done.
- Experience coordinating or partnering closely with TPAs and COBRA administrators, and comfort managing vendor follow through.
- High confidence in client communication, including explaining complex benefits topics in plain language to both employers and employees.
- Passion exploring and implementing AI technologies to automate routine tasks, improve decision‑making accuracy, and elevate the quality of client guidance.
- Experience with end‑to‑end agency workflows and a continuous improvement mindset, consistently identifying opportunities to reduce friction and elevate the client experience.
- Experience with benefits admin platforms, digital enrollment workflows, and process automation, or strong interest in adopting them quickly.
Key Competencies
- Builder’s ownership: sees problems, fixes them, and helps prevent them from recurring.
- Client and employee empathy: handles high emotion benefits moments with calm, clarity, and follow through.
- Operational rigor: organized, deadline driven, documentation consistent.
- Tech confidence: learns systems fast, uses them daily, and looks for ways tech can reduce chaos.
- Proactive renewal mindset: does not coast, always pressure tests value and options.
- Collaborative execution: strong handoffs, strong teamwork, no dropped balls.
Ready to Lead the Revolution?
If you’re looking for a place where your leadership matters, your ideas shape the future, and your career can grow as fast as you want – Supersure is calling. Don’t just get a job. Get a seat at the table where the future of insurance and benefits is being built.
Apply now and experience what it’s like to be on the inside of the industry’s most exciting transformation.
