Director of Operations
Location: Irvine, California (Onsite – Full Time)
Company: Ghost Golf
Ghost Golf is one of the fastest-growing premium golf lifestyle brands, delivering innovative golf bags, accessories, and apparel across DTC, retail, and wholesale channels. As the company continues to scale rapidly, we are seeking a hands-on, execution-driven Director of Operations to partner directly with the CEO and lead warehouse operations, fulfillment, logistics, customer experience, and operational infrastructure.
This is a mission-critical leadership role for a highly capable operator who thrives on solving complex operational challenges, building scalable systems, and driving execution across a fast-moving organization.
Role Overview
The Director of Operations will own end-to-end operational execution, including warehouse management, fulfillment systems, shipping operations, inventory accuracy, inbound and outbound logistics, returns processing, operational dashboards, and customer experience performance. This leader must combine strategic operational leadership with hands-on execution, working directly with warehouse teams while building systems that scale.
The ideal candidate is a relentless problem-solver who can identify inefficiencies quickly, implement practical solutions, and continuously improve operational performance while working closely with executive leadership.
Key Responsibilities
Warehouse & Fulfillment Operations
- Lead and manage the entire warehouse operation including receiving, storage, slotting, picking, packing, and outbound fulfillment
- Maintain strict SKU integrity, inventory accuracy, and warehouse location control across all channels
- Build and enforce operational SOPs to improve fulfillment speed, labor productivity, and order accuracy
- Optimize warehouse layout, storage utilization, and throughput to support increasing SKU complexity and order volume
- Ensure operational readiness for product launches, promotions, and seasonal demand spikes through labor and capacity planning
Systems, Technology & Operational Infrastructure
- Own and optimize WMS, shipping, and fulfillment systems (WarehouseOS, VESYL, ShipStation, Shopify integrations)
- Oversee SKU master data governance across operational systems
- Ensure operational systems architecture and integration reliability across Shopify, WMS, OMS, and shipping platforms
- Lead operational technology initiatives including RFID enablement across all products, coordinating with technology partners, factories, packaging vendors, and internal teams to ensure successful implementation
- Partner closely with the CEO and leadership team to implement operational improvements, automation, and scalable infrastructure
Shipping, Logistics & Freight Optimization
- Manage all outbound shipping operations across DTC, retail, and wholesale channels
- Establish and maintain strong relationships with carrier partners to negotiate competitive shipping rates and service levels
- Monitor shipping cost performance, delivery speed, and service reliability while continuously improving fulfillment economics
- Oversee inbound freight coordination and receiving efficiency to improve container utilization, dock flow, and landed cost performance
Inventory & Working Capital Efficiency
- Partner with Finance and Merchandising teams to improve inventory health, reduce aging inventory, and support improved inventory turns
- Establish inventory accuracy KPIs including cycle count programs and shrinkage control
- Optimize warehouse storage utilization and inventory flow to support growing SKU counts
Returns & Reverse Logistics
- Own returns processing operations and reverse logistics workflows
- Improve restocking speed, cost efficiency, and reporting visibility into return drivers to support product and merchandising decisions
Team Leadership & Customer Experience Operations
- Lead warehouse operations teams, shipping teams, and customer experience teams
- Establish performance KPIs, productivity benchmarks, and accountability systems across teams
- Improve CX operational workflows to reduce order errors, shipping issues, and support resolution times
- Build and scale high-performance operations teams aligned to company growth targets
Operational Performance & Reporting
- Own weekly operational dashboards tracking fulfillment SLAs, shipping cost per order, productivity metrics, inventory accuracy, and CX performance
- Identify operational inefficiencies and lead continuous improvement initiatives that improve speed, accuracy, and margin performance
Scale & Expansion Planning
- Support future warehouse expansion planning, overflow strategies, and operational scaling initiatives
- Develop standardized SOPs and operational playbooks to ensure consistency across future facilities
- Partner cross-functionally with Product, Ecommerce, Sales, and Finance teams to ensure operational readiness for new product launches and wholesale growth
Qualifications
- Minimum 7+ years of ecommerce operations experience, preferably within high-growth DTC consumer brands
- Proven leadership experience managing warehouse, fulfillment, logistics, and CX teams
- Strong expertise in WMS platforms, shipping systems, Shopify operations, and fulfillment infrastructure
- Experience leading operational technology implementations such as RFID, warehouse automation, or systems integrations strongly preferred
- Demonstrated success scaling warehouse operations and improving fulfillment efficiency through SOPs, KPIs, and process redesign
- Experience managing carrier relationships, freight coordination, and shipping cost optimization
- Strong analytical and operational mindset with the ability to build dashboards, monitor performance metrics, and drive operational improvements
- Highly hands-on operator who thrives in fast-paced environments and is comfortable working directly on the warehouse floor
- Experience supporting multi-channel ecommerce including DTC, wholesale, and retail fulfillment
Why Join Ghost Golf
This is an opportunity to step into a high-impact leadership role working directly with the CEO to build the operational backbone of a rapidly scaling premium consumer brand. The Director of Operations will play a central role in shaping the systems, processes, and infrastructure that power Ghost Golf’s next phase of growth.
Send your application to: hello@ghostgolf.com
