Full-time
Remote (US-based) with 50% travel
Strong preference for Pacific time or Mountain time base
About Us
The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes.
We are a small team with a startup culture. Our team is made up of engineers, health professionals, and startup entrepreneurs.
As we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. You'll collaborate across disciplines to innovate and shape technologies that enhance well-being for our clients.
What is this role, and why does it exist?
The Partner Success Manager exists to ensure Ammortal's commercial partners are fully supported in adopting and operating the Ammortal Chamber. This role is critical to delivering consistent, high-quality partner experiences that align with Ammortal's mission of helping people unlock their potential.
By championing onboarding, training, and ongoing partner success, this person ensures partners feel confident, supported, and equipped to create meaningful guest experiences. In doing so, they directly contribute to partner satisfaction, retention, and long-term growth for Ammortal.
Responsibilities:
- Develop and deliver structured partner onboarding programs (virtual + in-person)
- Create and maintain training resources (guides, videos, FAQs, playbooks)
- Lead ongoing partner training sessions, refreshers, and best practices
- Champion our Ammortal Community initiatives
- Monitor partner adoption, utilization, and satisfaction to provide proactive support
- Travel up to 50% to deliver training, support launches, and attend partner events
- Collect feedback from partners and bring insights back to departments to drive improvements
- Provide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization rates
Skills to Excel:
- Strong facilitation and presentation skills (comfortable leading groups virtually and in-person)
- Exceptional communication and relationship-building skills
- Ability to design and deliver engaging training resources
- Organized and proactive, with the ability to manage multiple partner accounts simultaneously
- Comfortable with frequent travel and working independently
- Positive, enthusiastic, and approachable personality that makes partners feel supported and energized
Requirements
Qualifications (Must-haves):
- 3+ years of experience in customer success, partner success, training, or a related field
- Commercial Space Experience (sales, training, service)
- Demonstrated success delivering in-person and virtual training
- Strong ability to create professional training resources
- Willingness and ability to travel up to 70% of the time
- Positive, collaborative, and partner-first mindset
Qualifications (Nice to haves):
- Background in education, enablement, or training
- Experience in medical, wellness, fitness, hospitality, or related industries
- Prior experience building structured onboarding or curriculum programs
What technical knowledge do you need to perform in your role?
Required
- Proficiency with standard productivity tools (Google Workspace, Zoom, PowerPoint/Slides)
- Experience with Learning Management Systems or training delivery platforms
Preferred
- Experience with CRM tools (e.g., HubSpot)
- Comfort with using AI-powered tools (such as ChatGPT, Otter.ai, or similar) to create, streamline, and enhance training resources and partner communications
- Experience with Asana or other Project management tools
Benefits
Pay, Location, Hours
Pay range: $85,000 - $110,000
Benefits: 80% health, dental, vision covered
Location: Remote with 50% travel - this individual will travel to our clients frequently
Hours: Flexible. Outside of team meetings, customer trainings, and key commitments, you're free to work the hours you choose as long as your work is completed.
