Full-time

Remote (US-based) with 50% travel

Strong preference for Pacific time or Mountain time base

About Us

The Ammortal Chamber brings together multiple scientifically backed technologies into one experience. It is a healing technology that can be utilized by wellness clinics and inside the home. Our clients include specialty spas and clinics, sports teams, and individuals who are biohackers or athletes.

We are a small team with a startup culture. Our team is made up of engineers, health professionals, and startup entrepreneurs.

As we continue expanding, this role offers hands-on experience, opportunities to grow into leadership, and the chance to make a tangible impact by developing and delivering cutting-edge wellness technology. You'll collaborate across disciplines to innovate and shape technologies that enhance well-being for our clients.

What is this role, and why does it exist?

The Partner Success Manager exists to ensure Ammortal's commercial partners are fully supported in adopting and operating the Ammortal Chamber. This role is critical to delivering consistent, high-quality partner experiences that align with Ammortal's mission of helping people unlock their potential.

By championing onboarding, training, and ongoing partner success, this person ensures partners feel confident, supported, and equipped to create meaningful guest experiences. In doing so, they directly contribute to partner satisfaction, retention, and long-term growth for Ammortal.

Responsibilities:

Develop and deliver structured partner onboarding programs (virtual + in-person)
Create and maintain training resources (guides, videos, FAQs, playbooks)
Lead ongoing partner training sessions, refreshers, and best practices
Champion our Ammortal Community initiatives
Monitor partner adoption, utilization, and satisfaction to provide proactive support
Travel up to 50% to deliver training, support launches, and attend partner events
Collect feedback from partners and bring insights back to departments to drive improvements
Provide audit, recommendations and suggestions to partner accounts on strategies to optimize utilization rates

Skills to Excel:

Strong facilitation and presentation skills (comfortable leading groups virtually and in-person)
Exceptional communication and relationship-building skills
Ability to design and deliver engaging training resources
Organized and proactive, with the ability to manage multiple partner accounts simultaneously
Comfortable with frequent travel and working independently
Positive, enthusiastic, and approachable personality that makes partners feel supported and energized

Requirements

Qualifications (Must-haves):

3+ years of experience in customer success, partner success, training, or a related field
Commercial Space Experience (sales, training, service)
Demonstrated success delivering in-person and virtual training
Strong ability to create professional training resources
Willingness and ability to travel up to 70% of the time
Positive, collaborative, and partner-first mindset

Qualifications (Nice to haves):

Background in education, enablement, or training
Experience in medical, wellness, fitness, hospitality, or related industries
Prior experience building structured onboarding or curriculum programs

What technical knowledge do you need to perform in your role?

Required

Proficiency with standard productivity tools (Google Workspace, Zoom, PowerPoint/Slides)
Experience with Learning Management Systems or training delivery platforms

Preferred

Experience with CRM tools (e.g., HubSpot)
Comfort with using AI-powered tools (such as ChatGPT, Otter.ai, or similar) to create, streamline, and enhance training resources and partner communications
Experience with Asana or other Project management tools

Benefits

Pay, Location, Hours

Pay range: $85,000 - $110,000

Benefits: 80% health, dental, vision covered

Location: Remote with 50% travel - this individual will travel to our clients frequently

Hours: Flexible. Outside of team meetings, customer trainings, and key commitments, you're free to work the hours you choose as long as your work is completed.

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