Territory: Ohio, Kentucky, Indiana, Missouri, and Illinois
Preferred Residence: Cincinnati, OH market
Job Purpose and Scope
The Dior Business Director is responsible for delivering sales growth, market share expansion, and brand execution across assigned Dillard’s locations within a multi-state territory. This role partners closely with Store Managers, Beauty Sales Managers, and Dior leadership to drive the Dior sales plan, develop high-performing teams, and execute strategic business initiatives.
The Dior Business Director leads business planning, event execution, talent development, and customer relationship management efforts to ensure alignment with Dillard’s and Dior brand standards. This position requires regular travel within the assigned territory and consistent virtual touchpoints with remote locations.
Essential Job Functions
Business Ownership & Sales Execution
- Deliver and achieve sales plans and productivity benchmarks aligned with Dillard’s and Dior growth strategies.
- Manage and execute Dior sales plans in partnership with Store Management and Dior associates.
- Prepare and execute strategic business plans utilizing the retail calendar, event schedules, new launches, prior year trends, and store initiatives.
- Increase market share and in-store brand penetration.
- Develop and execute recruiting strategies to grow customer base and increase client loyalty by door and by associate.
- Drive consistent utilization of Dillard’s clientele systems to build new and existing customer relationships.
- Create and direct the execution of programmed and counter-created events, including pre-event planning, in-event leadership, and post-event follow-up strategies.
- Plan and execute four regional events annually, achieving minimum productivity expectations per event.
- Develop and implement cross-selling strategies to grow both beauty and fragrance categories.
- Partner with Beauty Sales Managers and Store Managers to identify opportunities, evaluate market conditions, and secure resources needed to grow the Dior business.
- Maintain consistent communication with Dior and Dillard’s leadership partners to ensure alignment on product knowledge, expectations, and brand standards.
Leadership & Talent Development
- Participate in the selection of high-performing Beauty Stylists and Counter Managers in partnership with Store Management and Dior partners.
- Effectively recommend and participate in hiring, promotion, assignment, and compensation decisions.
- Recommend and administer disciplinary action, up to and including discharge, in coordination with Store leadership.
- Develop and execute onboarding programs and ongoing education initiatives to elevate service, selling, and artistry standards.
- Maintain high-performing teams through consistent coaching, motivation, and performance management.
- Set, communicate, and monitor productivity and service goals.
- Conduct ongoing performance evaluations and provide actionable feedback.
- Review key performance metrics including Sales Productivity, Average Unit Sale, Items per Transaction, Fragrance Sales, and staffing needs on a monthly basis.
- Drive Customer Relationship Management initiatives to identify and maximize sales opportunities.
- Communicate effectively with senior-level executives within both Dillard’s and Dior organizations.
Travel & Territory Management
- Travel regularly throughout assigned states (Ohio, Kentucky, Indiana, Missouri, and Illinois) to support eight Dillard’s locations.
- Conduct virtual touch-base meetings with remote stores as required.
- Adhere to established travel budgets in partnership with leadership.
Knowledge, Skills & Abilities
- Strong business acumen with demonstrated analytical and math skills.
- Ability to interpret sales reports and translate data into actionable strategies.
- Excellent verbal and written communication skills.
- Strong organizational and problem-solving abilities.
- Time management proficiency with the ability to prioritize across multiple locations.
- Proficiency in Microsoft Office applications.
- Entrepreneurial spirit with the ability to drive independent business growth.
- Ability to inspire and model Dior brand image and service standards.
Position Requirements
Basic Qualifications:
- Minimum of one year of relevant retail, beauty, or leadership experience required.
- Willingness and ability to travel within assigned multi-state territory.
- Ability to host virtual meetings and support remote locations.
- Preferred residence in the Cincinnati, OH market.
Salary & Benefits
We offer a comprehensive benefits package that includes medical, vision and dental coverage, a generous merchandise discount, a 401(k) plan with employer matching, paid holidays, vacation and sick leave. Salary will be commensurate with education and experience.
Dillard’s is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law.
Rules of Arbitration
I state that the information contained in the foregoing statements is complete, true, and correct. I understand that if I am employed, any misrepresentation or omission of material facts on this application is sufficient cause for dismissal. I agree that my employment is for no definite period of time and can be terminated, with or without cause, and with or without notice, at any time, at the option of either Dillard's or myself. I understand that neither the Associate Work Rules and General Policies, the Associate Benefits and Related Policies, nor any other written or oral statements by Dillard's or its representatives are contracts of employment. No employee of Dillard's other than the Chairman of the Board or the President has any authority to enter into any agreement for employment for any specified period of time, or to make any agreement contrary to the foregoing, and no such agreement has been made. If, at the time of termination, I am for any reason indebted to Dillard's, whether for merchandise, cash advances, withdrawals, or otherwise, I agree that Dillard's shall have the right to make the necessary deductions and withhold from any remuneration or from any reimbursement to which I may be entitled, an amount sufficient to fully cover and completely pay for all of my indebtedness to Dillard's. I also hereby agree that in no event shall Dillard's be liable for any loss or damage to my clothing or my personal property. In consideration of Dillard’s agreeing to consider my Application, I agree that effective on my submission of this Application, Dillard’s and I shall be entitled to the benefits of and mutually agree to become subject to Dillard’s RULES OF ARBITRATION (the “Rules”). The Rules will apply to any Legal Claim which may arise out of the application process or over Dillard’s failure or refusal to offer me employment. A free copy of the Rules is available A) by emailing a request for a copy to legal@dillards.com or B) by requesting a written copy of the Rules by dialing toll free 866-353-6787.
