Onboarding Specialist – Kansas City (ONLY)
Location: Kansas City, MO (ONSITE FULL-TIME ONLY)
Type: Full-time
WHO IS VINCUE
You know that moment when a single spark ignites an unstoppable blaze? In business, that’s called an inflection point — and we’ve hit ours.
We’re VINCUE, a founder-led automotive tech SaaS company based in Kansas City, and we’re redefining the industry. After years of refining our vision and achieving strong product-market fit, we’ve entered a phase of tremendous growth and extraordinary opportunity.
We’re big enough to work with enterprise-level customers and partners, yet small enough to move fast, avoid bureaucracy, and expect real ownership from our people. Our culture values accountability, momentum, and doing meaningful work – together.
If you’re looking for a role where your work is visible, impactful, and tied directly to the health of the business — not buried in layers of process — this may be the right fit. Because at VINCUE, you won’t just find a job. You’ll find a team, a mission, and a place to thrive.
ABOUT THIS ROLE
The Onboarding Specialist serves as the primary point of contact for new customers, guiding them through setup, configuration, and go-live with meticulous attention to detail and a proactive approach to anticipating needs.
This role requires exceptional people skills and an extraordinary positive attitude to build trust and rapport with customers and colleagues, while taking strong ownership of the entire onboarding journey from kickoff to successful go-live.
The ideal teammate thrives in a fast-paced commercial SaaS environment, demonstrates accountability for customer outcomes, and is proficient with modern project management, task tracking, scheduling and collaboration tools to coordinate seamlessly across cross-functional teams.
ABOUT THE ONBOARDING TEAM
Join a team where trust and caring aren't just values. That is how we operate every day, and you genuinely matter. Your opinions are respected and you'll have the autonomy to make a meaningful impact - all while knowing you have unwavering support when you need it from a very strong leadership team.
We've built something special: a stable, high-performing team that collaborates seamlessly across the entire organization, giving you visibility and influence that extends far beyond typical role boundaries. You'll be part of a tight-knit group that celebrates each other's wins, navigates challenges together, and creates space for everyone to grow—both professionally and as leaders. This isn't a position where you'll feel siloed or stuck; it's an opportunity to contribute at the highest levels while being surrounded by competent, caring colleagues.
If you're looking for a place where exceptional teamwork meets real growth potential, this is it.
WHAT WE ARE LOOKING FOR
The Right Mindset
- You bring a positive, can-do attitude and take pride in being reliable and easy to work with
- You are curious, adaptable, and willing to learn — experience matters, but growth mindset and can-do Attitude of ownership and accountability matter more
- You care deeply about your team and our customers
- You care about getting things right — details matter to you
- You’re comfortable operating in a fast-moving environment without a lot of handholding
- You take ownership of problems and see them through to resolution
The Experience
- A 4-year college degree with no post-college work experience, or 2-7 years of related work experience
- Proven capability effectively using a variety of standard project management, planning, organization, and communication technology tools
- Proven interpersonal communication and relationship management competency
The Approach
- Organized, methodical, punctual, and reliable
- Able to communicate very effectively with customers, partners, and internal teams
- Comfortable supporting leadership while independently owning day-to-day execution
WHAT YOU’LL DO
Customer Onboarding Management
- Serve as the primary point of contact for new customers from contract signature through successful go-live
- Lead kickoff calls to establish expectations, timelines, and success criteria with customer stakeholder
- Guide customers through platform setup, configuration, and initial data migration with clear communication and documentation
- Conduct product training sessions tailored to customer workflows and user role
- Coordinate go-live activities and provide hands-on support during the transition to ensure smooth adoption
Project Coordination and Planning
- Develop and maintain detailed onboarding project plans with clear milestones, tasks, and deadlines
- Proactively identify potential roadblocks or delays and develop mitigation strategies
- Track progress against timelines and communicate status updates to customers and internal stakeholders
- Manage multiple onboarding projects simultaneously while maintaining high attention to detail
- Utilize project management and collaboration tools to organize tasks, documentation, and cross-functional communication
Cross-Functional Collaboration
- Partner with Sales, Customer Success, Product, Engineering, and Support teams to ensure seamless customer handoffs
- Escalate technical issues or feature requests to appropriate teams with clear documentation and context
- Gather customer feedback during onboarding and share insights with Product and Engineering teams
- Coordinate with Support team on knowledge base articles and common setup questions
- Facilitate internal alignment meetings to address customer-specific requirements or challenges
Customer Relationship and Advocacy
- Build strong, trust-based relationships with customers through responsive communication and follow-through
- Demonstrate empathy and patience while guiding customers through technical setup and change management
- Proactively check in with customers to address questions, concerns, or confusion before they become issues
- Set realistic expectations and manage scope to ensure successful outcomes
- Celebrate customer wins and milestones to reinforce positive momentum
Documentation and Process Improvement
- Maintain accurate customer onboarding records, notes, and completion status in CRM systems
- Document customer-specific configurations, customizations, and setup decisions for future reference
- Create and update onboarding resources, templates, and best practices based on learnings
- Identify opportunities to streamline onboarding processes and improve time-to-value for customers
- Contribute to team knowledge sharing and continuous improvement initiatives
Quality Assurance and Accountability
- Take ownership of customer satisfaction during the onboarding phase with a commitment to excellence
- Ensure all setup and configuration work meets quality standards and customer requirements
- Conduct post-implementation reviews to assess onboarding effectiveness and gather customer feedback
- Monitor customer health signals and engagement during onboarding to identify at-risk accounts
- Maintain high standards for responsiveness, professionalism, and customer communication
WHAT WE OFFER
- A visible, high-impact role working directly with company leadership
- A caring, authentic, energetic, and fun organizational culture
- Competitive compensation and benefits
- A collaborative environment that values accountability and results
- The opportunity to grow with a rapidly growing and scaling SaaS business
READY TO JOIN US?
If you're someone who gets excited about delivering software that users genuinely love, and your passionate about being a great teammate and delighting customers, we'd love to hear from you.
To apply, visit vincue.com/about/work-at-vincue and submit your resume and write a statement explaining why you feel you’d be great in this role, and why this role interests you.
