Client Services & Brand Partnerships Manager
Company: Abbey Glass
Location: Atlanta, GA (Hybrid) or Remote
Job Type: Full-Time
About Abbey Glass
Abbey Glass is an approachable luxury womenswear brand that encourages women to be self-assured in their femininity from the inside out. We lend a playful elegance to women’s wardrobes, giving them an effortless confidence for every occasion.
We define a new, multi-dimensional femininity for the busy woman who values individualism and elegance. At Abbey Glass, we believe today’s woman can "have it all"—and we provide the timeless, expertly tailored, and versatile pieces to ensure she looks the part, no matter the occasion.
The Role
We are seeking a Client Services & Brand Partnerships Manager who lives and breathes our values of Confidence, Elegance, Heritage, Individualism, Quality, Timelessness, and Luxury. This dual-impact role is the heartbeat of our customer experience and brand growth. You will manage high-touch relationships with our diverse client base—from the young professional building her wardrobe to the well-established woman editing her curated collection—while simultaneously forging strategic partnerships that elevate the Abbey Glass name.
Key Responsibilities
Client Services & Relationship Management
- Direct Customer Support: Act as the primary point of contact for all client inquiries. Embody hospitality in how you approach issue resolution recognizing the value of each client.
- Platform Management: Integrate, manage and optimize all incoming communications via Gorgias, ensuring rapid, helpful, and on-brand resolutions for all client inquiries.
- Problem Solving: Proactively address shipping, fit, and product questions with a solutions-oriented mindset that builds long-term loyalty.
- Client Retention: Cultivate relationships with clients. Keep in mind the lifetime value of a client when approaching issue resolution.
- Feedback Loop: Collect and synthesize client feedback to help our design and marketing teams understand what "special details" our customers are currently craving. Share relevant feedback with Retail teams.
- Personal Styling & Consultation: When clients have questions about fit, fabric, etc., act as a brand ambassador to help clients imagine our pieces in multiple ways, emphasizing functionality, versatility, and "effortless confidence."
Brand Partnerships & Growth
- Pop ups & Retail Activations: Identify and execute partnerships with brands and organizations that align with our "approachable luxury" positioning.
- Strategy Development & Growth Tracking: Approach this work strategically and analyze the success of each event and pop-up to inform future events.
- Community Building: Organize events that celebrate the "Abbey Glass Woman," fostering a sense of community among our clientele.
- Relationship Management: Forge and maintain relationships with venue partners, local businesses, and luxury collaborators to create "must-attend" brand moments.
- Charity Donations & Events: Support philanthropy and build partnerships with charitable organizations connected to the Abbey Glass community.
Who You Are
- A Relationship Architect: You have 4+ years of experience in luxury retail, client relations, or brand management.
- Empathetic Communicator: You possess a high level of emotional intelligence and can translate the Abbey Glass "playful elegance" into every digital and physical interaction.
- Strategically Minded: You see how client and brand connections drive ROI and brand equity.
- Independent & Accountable: Whether working from our Atlanta HQ or remote, you are highly organized and can manage your own workflow and deadlines without constant supervision.
- Technically Proficient: Direct experience with Gorgias and Shopify are highly preferred. You are comfortable navigating digital tools and learning new systems quickly.
Why Join Us?
- Shape the Future: As the first person in this role, you will define the processes and culture of the Client Services and Brand Partnerships department.
- Culture of Empowerment: We don’t just sell confidence; we cultivate it within our team.
- Versatility: This role offers the opportunity to touch every part of the business, from high-level strategy to one-on-one client communication.
- Growth: Be a key player in a brand that is redefining modern femininity – help us grow the brand and your career alongside of it.
Abbey Glass is an Equal Opportunity Employer. We celebrate individualism and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
How to Apply: Please submit your resume to AbbeyGlassResume@gmail.com and a brief cover letter explaining why you are interested in joining Abbey Glass.
