Job Title: Director of Clinical Education (Outpatient Behavioral Health) Department: Clinical / Quality & Training
FLSA Status: Exempt
Job Description -Director Of Clinical Education
Mission of the Role:
The Director of Clinical Education builds a culture of learning and clinical excellence across outpatient programs by designing and delivering high-impact training, advancing evidence-based practice, and ensuring staff maintain competencies required by OhioMHAS, payers, and accreditation bodies. This role partners with leadership to align education with outcomes (engagement, quality, compliance, and productivity) while providing supervisory oversight consistent with Ohio licensure rules.
Key Responsibilities:
Curriculum Design & Delivery
- Conduct annual and quarterly training needs assessments with Clinical Leadershipand QA to define priorities and required competencies.
- Design, update, and deliver curricula for onboarding, role-based competencies, andongoing education (e.g., assessment, treatment planning, EBP modalities,crisis/risk, documentation standards, care coordination, cultural humility, SUD/MHco-occurring care).
- Develop multi-modal content (live workshops, micro-learning, self-paced modules,simulations/role plays, case conferences, and job aids/checklists).
- Coordinate and track required trainings (e.g., ethics, boundaries, trauma-informedcare, suicide risk assessment, HIPAA/42 CFR Part 2, de-escalation, abuse/neglectreporting).
Clinical Supervision & Coaching
- Provide clinical supervision consistent with scope of licensure (LPCC-S orequivalent), including individual and group supervision hours; document per Ohiorules.
- Coach clinicians on EBP fidelity (e.g., CBT, DBT-informed skills, MI, MAT-adjunctivecounseling) and documentation quality; perform chart side-by-side reviews and liveobservation with feedback.
Quality, Compliance & Accreditation
- Align education with OhioMHAS rules, payer contracts, and accreditation standards(e.g., CARF/Joint Commission, as applicable).
- Partner with QA on focused audits, corrective action plans, and retraining toaddress trends (denials, rework, critical incidents, missed measures).
- Maintain and improve training records and competency attestations for survey readiness and payer credentialing support.
Onboarding & Role Competency
- Own the clinical onboarding pathway for Counselors, Social Workers, PeerSpecialists, BHTs/Case Managers, and Supervisors.
- Validate competency through skills checklists, return-demonstrations, andchart/documentation audits during the first 30/60/90 days.
Outcomes, Data & Reporting
- Define and manage training KPIs (e.g., completion/compliance, competency passrates, documentation error rate, audit findings, first-pass claim quality,no-show/engagement metrics aligned to clinical practice changes).
- Produce monthly dashboards and present insights/recommendations to leadership
Inter-Site Support & Change Management
- Standardize clinical practices across Beachwood and Toledo; lead rollouts of newprotocols, forms, EHR workflows, and EBPs.
- Support new-site launches or program expansions by building training plans,schedules, and go-live support.
Technology & EHR
- Partner with Operations/IT to train staff on EHR templates, order sets, treatmentplanning tools, and documentation workflows; update job aids after softwarechanges.
Continuing Education & CEU Strategy
- Maintain an internal CE calendar; coordinate external CE opportunities; pursueprovider status for CE credit (if applicable).
- Ensure staff maintain licensure CE requirements; monitor expirations andremediation plans.
Minimum Qualifications:
- Licensure: Active LPCC-S in Ohio required; or LISW-S/IMFT-S or equivalent Ohiosupervisory designation.
- Education: Master’s degree in Counseling, Social Work, Marriage & Family Therapy, Psychology, or related behavioral health field required.
- Experience: 5+ years post-master’s clinical experience in outpatient behavioralhealth, including 2+ years in clinical education, supervision, or professionaldevelopment.
- Regulatory Knowledge: Working knowledge of OhioMHAS rules, HIPAA/42 CFR Part2, payer documentation requirements; familiarity with CARF/Joint Commission (asapplicable).
- EBP Competence: Demonstrated proficiency in at least two EBPs relevant tooutpatient MH/SUD (e.g., CBT, MI, DBT-informed, trauma-focused approaches).
- Instructional Skills: Adult-learning design, facilitation, and assessment; proficiencywith LMS platforms and virtual training tools.
- Technical: Proficient in EHR documentation and reporting; intermediateExcel/PowerPoint; comfort with data-driven coaching.
- Other: Valid driver’s license; ability to travel regularly between Beachwood andToledo; successful background check.
Preferred Qualifications:
- Prior experience as a Clinical Educator, Clinical Supervisor, or QA/TrainingSpecialist in community mental health or SUD programs.
- Familiarity with Relias (or similar LMS) and EHRs commonly used in behavioralhealth.
- Certifications or training in Lean/Six Sigma, project/change management, or EBPfidelity models.
- Bilingual or multilingual ability.
Performance Expectations (Sample KPIs)
- By 30 Days: Orientation curriculum finalized; onboarding checklists in use.
- By 60 Days: Quarterly and Annual training plan created and calendar published
- By 90 Days: >95% on-time completion of required trainings; baseline documentation error rate established; first audit cycle complete with action plan.
- By 180 Days: utilizing an audit chart ≥20% reduction in documentation defects from baseline; improved first-pass claim quality; evidence of EBP fidelity gains (session structure, treatment plan alignment); creation and implementation of standardized workflows across both sites.
- ≥180 days: Own the end-to-end onboarding program for all new hires; lead continuing education for current staff; maintain monthly compliance reports (OhioMHAS/OHMAS, CMS, and MCO requirements); and update curricula to reflect changes in state, federal, and organizational policies
Physical & Work Environment Requirements:
- Prolonged periods of computer use; ability to move between office, group rooms,and training spaces.
- Occasional lifting/carrying of training materials (up to 20 lbs).
- Travel between sites in varying weather conditions.
Key Competencies:
- Coaching & Developing Others
- Instructional Design
- Clinical Judgment
- SystemsThinking
- Data Literacy
- Communication & Facilitation
- Cultural Humility
- Change Leadership
- Collaboration
Travel: Up to 30-40% between locations; occasional statewide travel for trainings and conferences
Schedule: Full-time; Mon-Fri; Occasional early/late sessions for training needs
Statement
This description reflects key duties and qualifications and is not an exhaustive list. Responsibilities may evolve to meet organizational, regulatory, and client needs. The organization is an Equal Opportunity Employer.
