General Info:

US Citizens or GC Holders only

Must be on our W2- no C2C

Remote however candidates must reside within the St Louis region

Role Description:

This position provides timely HR Service to all employees in both the U.S. and Canada, and family members, as well as applicants, candidates, and third-party vendors. The individual will answer general HR questions and inquiries, in addition to complex questions or scenarios requiring HR explanation, guidance, and/or consultation in gray areas where little or no guidance is available.

Responsibilities:

Responds to phone and written fundamental HR questions to ensure professional and efficient service delivery using our case management platform, ServiceNow.
Serves as first-level HR support for associates regarding benefits, compensation, performance and conduct management, hiring procedures, HR policy interpretation and promotion, separation, and transfer processes.
Collaborate with other cross-functional HR teams to escalate associate inquiries when appropriate or guide associates to the correct team if inquiries fall outside of HR HELP's scope
Utilize de-escalation techniques and offer support when responding to associates who are distressed by work-related matters, personal crisis, or other concerns.

Education and Experience:

Minimum Education: Bachelor’s Degree preferred and/or 2 years of relevant experience
Minimum Experience: Two years of experience in a related field
aPHR/PHR/SPHR or SHRM-CP/SCP Preferred
HR Generalist experience is preferred, in addition to a background in customer service
Familiarity with Case Management platforms, such as Service Now or Salesforce, preferred.
Strong organizational, sound judgement, and problem-solving skills
Ability to de-escalate callers or contacts using customer service techniques and clear explanations.
Ability to work in a dynamic, fast-paced, service-focused environment

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