Office Administrative Assistant

Blue Kangaroo Packoutz of Columbus • Full-time • Columbus, Ohio Metropolitan Area, US • 1w ago

About the Company

Blue Kangaroo Packoutz is a nationwide leader in contents restoration and packout services for insurance claims involving water, fire, and mold damage. The Columbus franchise supports homeowners, insurance carriers, and contractors by carefully inventorying, packing, cleaning, storing, and returning personal property after a loss. We are a fast-growing operation looking for a highly organized Office Assistant to support daily business operations.

Position Summary

The Office Assistant plays a critical role in keeping operations organized and responsive. This person will handle administrative duties, assist with invoicing and documentation, respond to customer and insurance inquiries, and help keep projects moving efficiently from initial call through accounts receivable.

This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

During on boarding and ramping up of position, will need to work in a production capacity supporting warehouse and packout teams. This role requires the ability to regularly lift 35lbs and work in challenging environments associated with restoration work.

Key Responsibilities

Answer phones and respond to customer inquiries in a professional manner
Schedule packout jobs and coordinate with field teams
Assist with invoice preparation and job documentation
Enter and manage job data in company systems
Communicate with insurance adjusters and clients regarding invoices and job status
Support collections, negotiations with adjusters and customers, follow up on outstanding invoices
Maintain organized digital and physical job files
Assist with internal reporting and general office operations

Preferred Qualifications

2+ years of administrative or office management experience
Ability to learn new systems and software solutions
Strong negotiation skills
Strong customer service skills
Strong organizational and multitasking skills
Excellent written and verbal communication
Experience with insurance restoration, moving, logistics, or construction industries preferred
Experience with restoration software such as Xactimate or iCat Contents Management is a plus
Experience with PSA or CRM software is a plus
Proficiency in Microsoft Office / Google Workspace

What We Offer