Location: On-site: Dallas/Irving area

Schedule: June 1 – July 30 | Monday – Thursday | 8:30 AM – 4:30 PM (1-hour lunch)

Team: Product

Reports To: Product Leadership

About Wellfit:
Wellfit is a healthcare fintech platform simplifying financing and payment solutions for providers and patients. Our products support healthcare practices in managing treatment financing, payment arrangements, and membership plans through scalable, compliant workflows.

As we integrate acquisitions and move toward a more unified platform experience, we are investing in user research and usability to ensure our solutions remain intuitive, consistent, and aligned with real customer needs.

Position Overview:
We are seeking a Product & UX Research Intern to support structured user research and usability initiatives across Wellfit’s product ecosystem. This role will focus on conducting usability testing, synthesizing user feedback, and evaluating experience consistency across multiple product areas, including Financing Marketplace (FMP), Plans, and Wellfit Pay.

The intern will collaborate closely with Product Owners and cross-functional stakeholders to translate research findings into actionable recommendations that improve usability and platform cohesion. This is not observational work. The intern will own defined research cycles with measurable outputs.

Key Responsibilities:

User Research & Testing
Support execution of structured usability tests using platforms such as UserTesting
Assist in recruiting and screening participants by role and industry
Observe and document user behavior, friction points, and confusion areas
Capture qualitative and quantitative feedback
Help define testing objectives and task scenarios

Analysis & Insights

Synthesize findings into clear, structured insights
Identify recurring usability patterns and pain points
Assist in translating research into prioritized product recommendations
Contribute to competitor and industry UX benchmarking

Experience Evaluation:

Evaluate consistency across product areas and workflows
Identify gaps in navigation, cohesion, and system logic
Provide structured feedback on proposed flows and feature redesigns
Support validation of alternative experience concepts through testing

Documentation & Communication

Prepare concise research reports and visual summaries
Present findings to Product and Engineering stakeholders
Maintain organized documentation of research cycles and outcomes

What We’re Looking For:
Education - Currently pursuing a degree in: Human-Computer Interaction, UX Design, Product Design, Psychology, Information Systems, Business, or a related field.

Skills & Capabilities

Strong interest in product design, user experience, or product management
Analytical mindset with attention to detail
Strong written and verbal communication skills
Ability to synthesize large amounts of qualitative feedback into structured insights

Nice to Have:
Familiarity with usability testing concepts (task flows, journey mapping, heatmaps)

Experience with tools such as Figma, Miro, or similar platforms

What Success Looks Like:
By the end of the internship, a successful candidate will have:

Completed multiple structured usability testing cycles
Delivered documented research findings with clear product recommendations
Identified measurable usability improvements across at least one product area
Contributed to a more consistent and unified platform experience

What This Internship Offers

Real ownership of meaningful product research initiatives
Exposure to fintech, healthcare, and SaaS product environments
Direct collaboration with Product Owners and cross-functional teams
Opportunity to influence usability improvements across a growing platform
Potential pathway to future full-time product or UX roles

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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