Full-time

Bachelor's degree

Full-time

Director of Operations, Specialty and Brand

About Prime Hospitality Group

Prime Hospitality Group started with five Ruth’s Chris Steak House restaurants and swiftly grew to twelve locations, becoming the largest franchise group of the global brand. PHG has also expanded to additional food and beverage concepts including Brasserie 23, The Exchange and Un Deux Trois Café. As we continue to expand our restaurant portfolio, as a franchisee for Marriott and Hilton, PHG has emerged into the hotel hospitality space, developing a full portfolio of hospitality forward brands.

As a committed employer, we seek dedicated Team Members and empower them to achieve their goals. With passion and values to guide our Team, we work tirelessly to provide unparalleled hospitality and outstanding experiences.

 

Award-winning Culture

At PHG we’re proud of our agile and committed culture, which has led to certification as a “Great Places to Work” in Indianapolis in 2024. We’re honored to have been ranked and we know that it's our collective dedication that makes PHG an exceptional place to work.

Core Values

Demand for Excellence
Passion for Hospitality
Desire to Win
Unwavering Commitment
Hunger to Grow

Your Impact

This role turns early-stage specialty concepts into scalable, franchise quality brands without losing what makes them special. You will lead the incubation and early life operations of specialty brands and concepts, including Un Deux Trois and future hotel based and stand-alone concepts. You will translate ownership level brand direction into real operations, protect each concept in its fragile years, and prepare it to live successfully inside the broader platform operations structure. You will also lead PHG's specialty brands that have already been established, including Brasserie 23 and The Exchange. You will report to PHG's President and work closely with the Chief Executive Officer, Executive Leadership and within PHG's Specialty and Brand Studio. The Specialty and Brand Studio is a small cross functional group made up of the Chief Executive Officer, President, key hotel leaders, culinary, beverage, and marketing. The Brand Studio aligns brand intent, reviews performance, and makes key decisions for PHG's specialty brands.

Scope of responsibility

Lead the operational incubation and early life performance of specialty brands and concepts
Build and run a focused Specialty and Brand Operations lane, including future Brand Leads
Lead PHG's already established specialty brands, including Un Deux Trois Cafe, Brasserie 23 and The Exchange 
Own the playbook and operating system for specialty concepts, from first opening through readiness for platform operations
Partner with hotel operations and restaurant platform operations so brands are executable, not just compelling on paper
Serve as a visible culture carrier for hospitality, brand stewardship and growth

Your Responsibilities

Specialty brand incubation and Greenhouse operations

Lead day-to-day operations for standalone specialty brands during their incubation period through Brand Leads and General Managers, as well as existing specialty brands 
Turn ownership level brand direction into clear standards and process for service, food, beverage, look and feel, and guest journey
Build and maintain simple but real operating playbooks for each specialty brand that teams use
Run a disciplined launch and early life rhythm for new units, with clear plans and checkpoints from pre-opening through stabilization
Improve unit level profit and loss performance over time while protecting the brand and guest experience

Brand guardianship and continuous improvement

Act as the primary operational guardian of specialty brands, protecting what matters most while still allowing thoughtful evolution
Regularly visit stores, review guest feedback, and run structured brand and experience reviews
Identify drift from brand intent early and correct it through coaching, standards, and when needed escalation
Bring forward new ideas, collaborations, and improvements that keep each brand best in class within its lane

Building the playbook for scale

Work with the Specialty and Brand Studio to align on brand intent, non-negotiables and where each brand fits in the portfolio
Translate that intent into clear standards and tools for hotel teams, restaurant teams, and future platform operations
Define and refine simple criteria for when a brand or unit is ready to move from incubation into platform operations

Talent, leadership, and culture

Recruit, select, and develop Brand Leads who can grow from single unit leadership into true multi-unit/multi-brand leaders
Provide direct leadership and coaching to Brand Leads, General Managers and key specialty leaders
Build a high performing Specialty and Brand Operations team over time
Model and reinforce Prime Hospitality Group core values, high hospitality standards and an entrepreneurial/ownership mindset
Create an environment where entrepreneurship, taste and creativity are balanced with process, systems and accountability

Cross functional partnership

Partner with hotel leadership for specialty concepts inside hotels, operate smoothly within hotel structures and maintain profit and loss responsibility
Work with culinary, beverage and marketing leaders to align product, purchasing, storytelling and experience with brand intent
Collaborate with development, design and project teams on new hotel and restaurant projects so operational realities are considered from the start
Serve as a key voice in Specialty and Brand Studio sessions and portfolio reviews

Experience

Your Skills and Experience

Progressive leadership experience in multi-unit restaurant or hospitality operations, including direct profit and loss responsibility
Proven experience in hotel Food and Beverage Operations
Proven success launching and stabilizing new concepts, outlets or brands
Experience working with or within lifestyle, chef driven or brand sensitive concepts
Prior responsibility for developing leaders and building teams, not only managing a single unit

Capabilities

Strong operational and financial acumen paired with a refined sense for brand, design, and guest experience
Ability to turn brand intent into clear standards, checklists, and operating rhythms
Comfort working across restaurant and hotel environments and bridging the needs of both
Confident communicator who can align executives, hotel teams, restaurant teams and outside partners
Builder mindset with the discipline to create systems and process 
Culture builder who lifts standards, gives clear feedback and invests in people

Location and travel

Full time role based in Indianapolis, Indiana
Regular travel to restaurants, hotels and project sites across current and future markets

Our Perks And Benefits

PHG is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings, visit

www.primehg.com.

Work Authorization Requirements

Authorized to work in the United States of America.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The above requirements outline management’s assignment

Affirmative Action / EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Work schedule

Monday to Friday
Weekend availability
Other

Benefits

Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
401(k) matching
Employee discount
Mileage reimbursement
Other

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