Sr. UX Designer

Our Company

N2IA Technologies is a consulting company specializing in acquisition/contracting support, cost/FinOps, and technology optimization for federal clients. We deliver tailored strategies, robust software solutions, and streamlined operations to help organizations achieve their goals. At N2IA, we are committed to developing innovative financial and compliance-based solutions that address evolving business and regulatory needs. If you are passionate about accounting, financial accuracy, and supporting government programs, N2IA is the place for you.

Overview

N2IA is seeking a Sr. UX Designer to improve the usability, accessibility, and effectiveness of digital services used by the public and internal staff. You will design user-centered experiences for web applications, forms, and service journeys, ensuring solutions meet policy, security, and accessibility requirements while delivering measurable improvements for residents, constituents, and employees. The ideal candidate will also have experience not only designing in a cloud environment, but also have experience providing engineering support within a cloud environment.

Key Responsibilities

Conduct user research to understand needs, constraints, and service pain points (interviews, contextual inquiry, surveys, usability testing).
Document decisions, research findings, and design rationale.
Translate research into insights, personas, journey maps, service blueprints, and prioritized design opportunities. (review deliverables, ensure alignment with standards and user needs).
Create information architecture, user flows, wireframes, prototypes, and high-fidelity designs for websites and applications.
Support design systems and reusable components that improve consistency across government services.
Facilitate design workshops with cross-functional stakeholders (program owners, legal/policy, IT, operations, call centers, and community partners).
Ensure compliance with accessibility standards (e.g., WCAG 2.1 AA) and support inclusive design practices.
Collaborate with product, engineering, content, and analytics to define requirements, acceptance criteria, and success metrics.

Required Qualifications

Bachelor's degree in design, HCI, Psychology, Computer Science, or a related field (or equivalent practical experience).
8+ years of UX design experience delivering digital products/services.
5+ years of experience with AWS
Dept. of War Secret Clearance (Required)
Experience designing for complex, data-heavy applications (not just marketing sites and mobile apps).
Demonstrated experience with user research and usability testing, including synthesis of findings into actionable recommendations.
Proficiency in modern design/prototyping tools (e.g., Figma, Adobe XD, Sketch). Note we only use Figma. (libraries, variants, auto-layout, tokens/workflows).
Strong understanding of interaction design, information architecture, and content-aware design.
Working knowledge of 508 (WCAG) accessibility and inclusive design principles.
Experience with and understanding of AWS infrastructure.
Comfortable with DevSecOps and overall development process
Comfortable with Terraform and Cloud Formation for IAC
Understands Networking in AWS
Ability to communicate clearly, comfortable speaking up to drive alignment across design and engineering, and with technical and non-technical audiences.
Background and Eligibility (Typical Government Language)
Employment may be contingent upon successful completion of a background check and verification of eligibility to work in the United States.

Portfolio Required (please include link):
Please include 2-4 case studies demonstrating:

Your role and collaboration model
Research methods and synthesis
Design iterations and rationale
Accessibility considerations
Measurable impact (if available)

Preferred Qualifications

Familiarity with design libraries, react, templates, and scalable UI architecture.
Experience in enterprise, government, or compliance-heavy environments (role-based access, auditing, security).
Ability to prototype interactions and demonstrate flows (Figma prototypes, Axure, Adobe XD, or light code).

N2IA is committed to fostering a diverse and inclusive work environment. We are an Equal Employment Opportunity Employer and encourage applications from all qualified individuals, regardless of gender, race, ethnicity, sexual orientation, disability, or veteran status.

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