The Program Manager (PM) will serve as the single point of accountability for delivery of all contract requirements, overseeing day-to-day operations, performance management, and customer engagement.

This is a hands-on leadership role, responsible for managing a 20-person team across operations, engineering, and support functions. The PM will ensure consistent O&M performance, SLA compliance, and successful execution of enhancement efforts, while maintaining close coordination with stakeholders.

The PM will also lead transition activities (if applicable), establish operational processes, manage risks/issues, and drive continuous service improvements. Success in this role requires the ability to operate in a mission-focused, operational environment where reliability and responsiveness are critical.

Required Qualifications:

10+ years of experience in federal IT program management
Demonstrated experience managing programs valued at $5M–$15M
Experience leading teams of 15–50 Full Time Employees (FTEs)
Strong background in Operations & Maintenance (O&M) service delivery and system sustainment.
Working knowledge of ITIL service management processes
Experience operating in Agile or hybrid Agile/O&M environments
Ability to manage distributed teams and geographically dispersed users
Strong stakeholder communication and Government interface experience
Proven ability to manage risk, performance metrics, and SLAs
Project Management Professional (PMP) certification
Ability to obtain and maintain a Secret Security Clearance

Strongly Preferred Qualification:

Experience supporting DHS or DoD environments
Direct U.S. Coast Guard (USCG) program management experience
Active Secret Security Clearance (or Higher)
ITIL v4 Foundation certification (or higher)
Certified Scrum Master (CSM) or SAFe Agilist certification

The salary for this position ranges from $150,000 to $190,000 annually. The exact salary offered will depend on your qualifications, experience, and alignment with the responsibilities of the role. In addition to the base salary, we offer a comprehensive total compensation package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off, and opportunities for bonuses based on individual and company performance. We believe in rewarding our employees holistically, beyond just their paycheck, to ensure long-term satisfaction and well-being.

Expert Jobs at Infotrend Inc

Latest Jobs

Program Manager

Quick Links

Resources

Legal