Job Summary:

The Regional Manager of Client Technical Solutions (CTS) is a senior leadership role responsible for overseeing the strategic execution of client solutions across an entire region. This position manages a diverse team of Area Managers, STAMs, and STAM Acquisition Managers, focusing on scaling technical capabilities, standardizing processes, and driving client success. The Regional Manager acts as a key link between the regional teams and the global CTS leadership, aligning local initiatives with corporate strategies. This role demands a deep understanding of the travel tech landscape, strong leadership skills, and the ability to foster collaboration across multiple departments to achieve business objectives.

Accountabilities:

Strategic Leadership and Vision:

Develop and implement the regional strategy for CTS, aligning with global objectives. Lead the team in executing initiatives that drive growth, enhance client satisfaction, and optimize API performance.

Team Development and High-Performance Culture:

Mentor Area Managers, STAMs, and STAM Acquisition Managers, fostering a collaborative and high-performance environment. Conduct regular performance reviews, provide actionable feedback, and create professional development opportunities.

Standardization and Process Optimization:

Lead efforts to standardize client support processes and API optimization practices across the region. Implement best practices and drive the adoption of tools and technologies that enhance efficiency and service quality.

Data-Driven Performance Management:

Utilize data analysis and visualization tools (Tableau, Grafana) to monitor regional performance metrics. Provide comprehensive business reviews, identifying trends and opportunities for improvement.
Develop regional KPIs and track progress against targets, focusing on metrics such as NPS, client retention, CTOS, and API utilization.

Cross-Functional Collaboration and Client Advocacy:

Work closely with global leadership, Product Management, IT, and Sales teams to align on client needs and strategic initiatives. Act as a senior advocate for the region, representing client feedback and market insights during global planning sessions.

Business Growth and Client Engagement:

Drive regional business development efforts by identifying growth opportunities and supporting acquisition strategies. Attend key client meetings and industry events, building strong relationships with strategic partners.

Skills:

Strong strategic leadership with a focus on scaling regional operations and standardizing processes.
Advanced expertise in API management, client solutions, and technical optimization.
Exceptional communication and cross-functional collaboration skills, with a track record of influencing stakeholders at all levels.
Proficiency in data analysis, performance monitoring, and using business intelligence tools.
Deep understanding of the travel tech industry and client dynamics.

Experience & Qualifications:

Minimum 10+ years of experience, with at least 5+ years in senior management roles within client solutions or technical account management.
Proven track record in leading large, diverse teams and executing regional strategies.
Extensive experience in API integration, optimization, and driving client success.
Bachelor's degree in Computer Science, Information Technology, or a related field.
Advanced certifications in strategic leadership, API management, or project management are preferred.
Fluent in English (required); additional language proficiency is a plus.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference

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