Company Description

Eskimo Hut, established in 1996 in Amarillo, TX, is a growing brand known for its famous real frozen daiquiris, outstanding customer service, and accessible pricing. Offering a unique drive-thru or walk-in convenience store experience, Eskimo Hut serves millions of customizable frozen drink combinations, including signature daiquiris and margaritas to-go. In addition to beverages, the stores provide a variety of convenience items such as tobacco products, beverages, snacks, and more. With locations spanning across Texas from the panhandle to the coast, Eskimo Hut continues to expand and plans to grow beyond state borders.

Role Description

This is an on-site, full-time role for a Director of Operations located at Eskimo Hut Headquarters in Houston, TX. The Director of Operations will oversee the day-to-day operations of the organization, ensuring efficient processes and driving operational strategies. Responsibilities include managing teams across various locations, implementing operational policies, analyzing business performance, optimizing budgets, and enhancing customer satisfaction by maintaining high-quality service standards.

Qualifications

Proven experience in Operations Management and expertise in streamlining processes and improving overall efficiency.
Strong Analytical Skills for interpreting operational data, identifying trends, and making informed decisions.
Skilled in Team Management and capable of leading, mentoring, and developing diverse teams to meet organizational goals.
Proficiency in Budgeting and financial planning to optimize resource allocation and meet fiscal objectives.
Commitment to delivering exceptional Customer Service and fostering a customer-centric team culture.
Excellent communication and organizational skills.
Bachelor’s degree in Business Administration, Operations Management, or a related field; an advanced degree or relevant certifications are a plus.
Experience in the retail or food and beverage sector is highly preferred.

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