Damien Center Care Navigation Team

Damien Center Values

Dignity-Collaboration-Accountability-Access-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition.

Position Summary

The PrEP Navigator will provide direct service by assessing eligibility, offering insurance assistance, implementing a case management approach, and educating clients seeking PrEP care through Damien Center's PrEP services. The program's goal is to provide sexual health education to communities, at high risk of HIV infection, about the availability of PrEP services, as well as HIV/STI testing. The goal of this position is to engage new and established patients through their PrEP care continuum.

Duties And Responsibilities

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills.

Maintain an active caseload of PrEP patients.
Provide support and guidance to all referrals seeking linkage to PrEP, PEP, STI testing, and other medical providers.
Assess patients for service eligibility requirements, potential barriers to care, access to medication, and adherence to treatment plans.
Collaborate with patients to create risk reduction plans and sustainability goals when necessary.
Offer care navigation for patients as they move through the service delivery system, including following up with patients that have fallen out of service.
Assist the Insurance Enrollment Specialist team (IES) in gathering relevant documents from patients for insurance enrollment as needed.
Assist with the elimination of barriers, including but not limited to financial assistance needs, transportation services, and food insecurity, by providing counseling and/or appropriate referrals to both internal and external wraparound services.
Provide counseling or appropriate referrals to both internal and external services.
Advocate and act as a liaison between the patient and all relevant professionals through the PrEP program, that includes Clinical, Prevention and Pharmacy staff.
Educate clients and others about the HIV disease process and prevention.
Complete necessary paperwork and data entry in a timely manner including entering case notes within 48 hours.
Support the Tele-PrEP Navigator with new and established patients, as needed.
Collect necessary documentation and maintain client records.
Assist in the promotion of the program at local health fairs and events, as well as implement other recruitment strategies for the program.
Ability to communicate well with medical providers and support staff
Ability to interact successfully with diverse populations..
Performs special assignments and other work, on an as-needed basis.

Education And/or Experience

Bachelor’s degree preferred but not required. Experience with Medicare/ Medicaid and commercial Insurance preferred but not required. Experience working in a medical setting preferred. Bilingual in Spanish/ English a plus.

Work experience may substitute for education requirements on a case-by-case basis.

Knowledge, Skills, And Abilities

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work.

Qualifications

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office setting, with sustained use of a computer.
The noise level in the work environment is minimal to moderate.
Maintains personal/professional competency and works to create an environment of courtesy, respect, enthusiasm, and a positive attitude in all interactions both internal and external to the organization.

FLSA Status: Non-exempt, Hourly, Full-Time

Leader: Senior Prevention Program Manager

Salary: $24.00/hr

Benefits

150 hours of PTO in the first year followed by 195 hours per year moving forward.
12 paid holidays
Medical coverage options include a PPO plan or a HDHP.
Dental & Vision plans
Health Saving Account or Flexible Spending Account
Dependent Care Flexible Spending Account
Employee Assistance Program
403b Retirement Account with 5% matching and 100% vesting after 90 days
Life Insurance @ 2 times the annual salary
Voluntary Life Insurance Plan including spouse and child coverage options
Short- & Long-Term Disability Plans
Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
Professional Development Opportunities
Tuition Assistance
Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption.

Damien Center is an Equal Opportunity Employee

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please apply at www.damien.org/job-opportunities

This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.

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