Director of Operations (Title Flexible DOE)

An emerging luxury wellness and specialty grocery concept is seeking a highly driven, systems-oriented operator to lead the launch of its flagship Miami location. This role is designed for a leader who thrives in building businesses from the ground up and wants to grow alongside a brand that intends to expand into multiple high-growth markets.

The position begins with full operational leadership of the flagship location and evolves into a broader operational leadership role as the concept scales.

This opportunity is ideal for a “builder” who understands the intersection of premium grocery retail, high-end hospitality, and wellness-driven consumer brands.

Product categories include premium grocery, prepared foods, smoothies, hot bar offerings, and high-end coffee programs.

Core Responsibilities

Pre-Opening Leadership

• Source and onboard vendors across grocery, prepared foods, beverage, and operational supplies

• Develop standard operating procedures across all departments

• Lead hiring, training, and culture development

• Build and execute the full opening playbook for the flagship location

Multi-Department Operations Management

• Lead Grocery, Prepared Foods, Beverage, Front-of-House, and Receiving teams

• Establish performance standards and operational key performance indicators

• Implement structured operating cadence including weekly operations reviews, financial reviews, and inventory audits

• Ensure premium hospitality standards and consistent brand execution

Financial Leadership (Full Profit and Loss Responsibility)

• Budgeting and forecasting

• Labor modeling and scheduling optimization

• Cost control across departments

• Cost of goods management across grocery, prepared foods, and beverage

• Inventory management systems

• Waste reduction and operational efficiency programs

Compliance and Risk Management

• Health department compliance

• Food safety program implementation (HACCP experience preferred)

• Workplace safety and Occupational Safety and Health Administration compliance

• Licensing and regulatory oversight

Culture and Brand Leadership

• Build a high-performance, hospitality-driven culture

• Develop and mentor department leaders

• Implement accountability systems and performance management

• Maintain premium, wellness-forward brand standards across all operations

Qualifications

• 5+ years of senior operations leadership experience

• Background in premium grocery, specialty retail, or high-end hospitality

• Proven experience opening new locations or launching new concepts

• Strong profit and loss management experience

• Deep understanding of labor modeling, inventory control, and operational systems

• Strong process orientation and systems thinking mindset

• High emotional intelligence with strong leadership presence

• Entrepreneurial mindset with the ability to scale operations

Competititive salary plus bonus.

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